Centralization of customer and contact data
All data is consolidated into a single system.
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Grandem CRM – A customizable customer management system that inspires business growth
What is a CRM system and how does it work?
CRM (Client Relationship Management) is a software solution that helps businesses manage relationships with existing and potential customers more efficiently. A CRM system consolidates data in a unified digital environment, enabling quick access to customer information from anywhere in the world, creating necessary documentation, generating invoices, and ensuring every customer need is met promptly and with quality.
Flexibility and scalability
The Grandem CRM system is suitable for large, medium, and small businesses. It allows easy customization of each system module to ensure optimal alignment with the company’s structure and operations.
Advanced customization
Our specialists develop customizations tailored to each client’s unique requirements and industry specifics, ensuring the CRM meets all specific business processes while providing maximum efficiency and ease of use.
Regular training and technical support
Grandem offers training to help users fully understand the CRM system, along with ongoing maintenance services to ensure its sustainable operation.
Key modules of the Grandem CRM system
Document management
Centralized document uploading, enabling the addition of contracts, delivery notes, and other essential documents.
Customer and contact profiles
Detailed customer profiles with information such as company name, registration number, address, contact details, and more.
Invoice generation and tracking
Automated invoices (and more) generated in PDF format according to accounting standards, with VAT calculation and detailed invoice amounts.
User management
Management of system access levels, ensuring user security and authorization, allowing each user to access only the necessary parts of the system.
How does Grandem CRM support your business?
We provide full support at every stage of CRM implementation, from setting up the system’s test environment to training, user consultations, and installing updates. CRM maintenance also includes monthly backups, data security, and error resolution, allowing you to focus on growing your business in an organized and easily manageable environment.
Frequently Asked Questions
CRM is a customer relationship management system that helps structure and improve relationships with customers by efficiently managing customer data and records in a unified environment.
Grandem CRM provides a flexible customer management solution suitable for businesses of all sizes, with options to customize the system for specific business needs.
Yes, Grandem CRM offers complete customization for each module element, allowing the system to be optimized for the company’s operational processes.
Grandem CRM helps teams manage customer information efficiently, quickly access invoices and documents, and maintain communication within a centralized system.
Yes, we provide comprehensive training and technical support to help your team fully utilize the system’s capabilities and resolve any technical issues.
Our maintenance service includes monthly data backups, ensuring data security and accessibility.
Yes, Grandem CRM is a web-based system accessible from any device with an internet browser, providing convenient access from anywhere in the world.
How does a CRM system work?
Invoice automation
Invoice creation and tracking are done with a few clicks, in compliance with accounting standards.
Document management
All important documents are accessible and organized in one place.
Access level management
Security with personalized access for each user.
Benefits of Grandem CRM for small and medium-sized businesses
Small businesses
Small businesses need a flexible, easy-to-use system for comprehensive customer data management. It is adaptable to growth rates.
Medium-sized businesses
Medium-sized businesses require more extensive capabilities in data tracking, automation, and security management. Grandem CRM offers comprehensive system configuration.
Installation and maintenance process – step by step
1
Creating a test environment and training
2
Gathering and adjusting test results
3
Programming and system customization for business needs
4
Retesting and quality assurance
5
System implementation and support
Data Security and Backup Solutions in Grandem CRM
- Monthly Backups
The system provides automatic data backups on a monthly basis.
- Access Control
Users are granted access only to the modules necessary for their work.
- Regular Updates
Continuous updates to address vulnerabilities and maintain data security.